Service Classes can be created and linked to Service Codes in Code Setup. Once they are linked, the classes can then be assigned to services in the product database. If you choose to use classes for your services, consultants (at the time of quotation or booking) will have the ability to filter service searches by classes.

There are three parts to setting up classes:

1. first is to create the Class in Code Setup.
2. second is to attach the Classes to the required Service Types also in code setup .
3. third is to attach the Classes to relevant products in the Product Database.

This page will take you through all parts of the required setup.

The most common use for classes is star rating for accommodation services; however tours, cruises and other service types may also adopt a class rating.

Create Classes

1. Select menu Home > System > Code Setup.

   1. Click the Home menu to expand it:

      

   2. Click the System menu option to expand it:

      

   3. Click Code Setup to go to the Code Setup menu:

      

2. Select menu Code Setup > Product > Class.

   1. Click the Code Setup Menu to expand it:

      

   2. Click the Product menu option to expand it:

      

   3. Click Class to open the Class screen:

      

3. On the Class screen, if the required code is not already in the list, click Insert.
   

   

4. On the Class screen, enter a Code for the class code and a Description.

   

5. Review the completed screen.

   

6. Click Save to keep the changes.

   

7. Click Exit to discard any changes.

   

NOTE: After clicking Save, the screen clears, ready for another Class Code. Continue adding Class Codes or click Exit to close the screen.

Code

A code for the Class. Avoid symbols such as * for star ratings. It is better and more intuitive to use .5 for half stars. For example 2 for two star, 2.5 for two and a half star.

Description

The Class description. This should be as meaningful as possible.

NOTE: Class and/or description fields can be included in message templates to output on documentation or messaging. Classes can also be viewed in webConnect.

Classes of service - e.g. accommodation star ratings - are attached to Service Codes. When services are being created in the Product Database, Classes that have been linked to the Service Code of the product can be displayed and attached to it. Classes are most commonly associated with accommodation.

Select a Service

1. Select menu Home > System > Code Setup.

   1. Click the Home menu to expand it:

      

   2. Click the System menu option to expand it:

      

   3. Click Code Setup to go to the Code Setup menu:

      

2. Select menu Code Setup > Product > Service.

   1. Click the Code Setup Menu to expand it:

      

   2. Click the Product menu option to expand it:

      

   3. Click Service to open the Service screen:

      

3. On the Service screen, select the service code that the Class is to be added to.
   

   Move the required available classes to the Included Classes column.
   

   

4. Review the completed screen.
5. Click Save to keep the changes.

   

6. Click Exit to discard any changes.

   

NOTE: After clicking Save, the screen clears. If Classes are to be attached to other Service Types, repeat step 3 above.

Available Classes (List)

A list of available classes will display in the left hand column; this list is the full list of classes created in the first procedure.

Included Classes (List)

Use the button to move the required classes for the selected service type. To remove a class, highlight the Class and use the button

Once Classes have been created and attached to Service Types in Code Setup, they can be added to Products in Product Setup

Create or search for existing product - instructions on how to search for existing product is covered in more detail within the Product User Manual .

With the Product open, select Product Details from the Product Setup menu, open the Product tab and select the required Class from the dropdown.